We make a point of providing exceptional healthcare
Pinpoint Physiotherapy & Health has been helping Nanaimo residents recover and rehabilitate since 2014.
Multidisciplinary Care
Pinpoint is a Nanaimo physiotherapy-focused clinic located in the beautiful downtown core, staffed by a team of professionals who take the time to find the true root of your problem.
A physician’s referral is not required to access the physiotherapy and naturopathic services offered at Pinpoint.
Careful approach
We take care to restore, maintain, and maximize your overall health and well-being.
We focus on building strength, function, and movement through the rehabilitation of orthopaedic conditions, including many issues of the muscles, nerves, and bones.
Our team is skilled in many therapeutic techniques to assist and accelerate your recovery in a way that’s best for you.
Expert team
Our therapists have a broad spectrum of experience that our entire team draws upon.
The Physios at Pinpoint have all worked in the hospital setting with medical and orthopaedic patients, and are skilled at progressing you at an appropriate pace through your recovery.
Our team members continue to expand and hone their skills, and are committed to integrating current research with expertise, client values, and available resources.
Generous appointments
We believe that effective therapy is built upon a combination of expertise, care, and time.
Our generous appointment slots give you one-on-one time to voice to your concerns, check your exercises, and reassess your progress.
This approach allows your therapist to effectively and quickly progress you to the point where you no longer need our services.
Browse Our Treatments
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Exercise Prescription
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Intramuscular Stimulation
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Post-Surgical Rehab
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Manual Therapy
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Electrophysical Therapy
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Telehealth Physio
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Medical Acupuncture
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Shockwave Therapy
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Pelvic Floor Physio
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Naturopathic Medicine
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Advanced Injection Therapies
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Physio for Artistic Athletes
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Vestibular Rehabilitation
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TMD & TMJ Physio
Introducing Our Team
Say hello to Pinpoint Physiotherapy & Health’s owner and two of our team members below. Head over to the Meet Our Team page to view bios for all of our staff.
Looking for rates? Or info about insurance coverage?
Browse our Rates & Policies
New to physiotherapy? Wondering what you can expect?
View info For New Clients
“Very accommodating. Knowledgeable. First appointment and pleased with resulting plan.”
Frequently Asked Questions
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Does insurance cover physiotherapy treatments?
Even though this is a common question, there isn’t a single answer. All insurance plans are different:
- some extended health plans offer 100% coverage and unlimited sessions
- other health plans give a set dollar amount to “spend” on physiotherapy each year
- in general, it’s common for plans to cover $300 – $500 annually
- we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions
Remember, each plan varies. Some may require a Doctor’s referral or have other specific requirements, so it’s important that you get the details from your provider.
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Does my insurance cover telehealth physiotherapy?
Currently, Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC cover part, or all, of the cost of telehealth appointments. The specific amount of coverage you are entitled to will be outlined in your benefits package. We advise clients to check with your insurance provider directly, as the list is continually expanding.
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Does Pinpoint offer naturopathic services?
Yes! We are pleased to now offer naturopathic medicine and advanced injection therapies in addition to our wide range of physiotherapy treatments.
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What is Pinpoint’s cancellation policy?
Here’s what you need to know about cancelling or rescheduling:
- provide 12 or more hours notice – no fee
- provide less than 12 hours notice – 25% of the appointment cost
- no-show, or provide less than 2 hours notice – 50% of the appointment cost
To cancel or reschedule an appointment, you can:
- contact us through this website
- call our clinic at 250.591.3730
- log in to our online booking portal and make changes there
Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!
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Should I bring in X-rays, referrals, or my surgeon’s protocols?
Yes, please! While we can look up certain imagery, it is best for you to bring in any paperwork that has been provided to you that might relate to your injury or surgery.
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How do physiotherapists achieve their goal?
Physiotherapists prescribe personalized therapeutic exercises, and provide essential education about the body, what keeps it from moving well, how to restore mobility and independence, and how to avoid or prevent bodily harm
(source: Canadian Physiotherapy Association)
Have A Question?
View our FAQs page for more answers, or contact us directly for help.
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Consider a career at Pinpoint
There are many benefits working at Pinpoint and choosing Nanaimo, BC as your home, and joining our team is sure to give you a great work/life balance.
Learn more on the careers section of this site.