We make a point of providing exceptional healthcare

Pinpoint Physiotherapy & Health has been helping Nanaimo residents recover and rehabilitate since 2014.

Multidisciplinary Care

Pinpoint is a Nanaimo physiotherapy-focused clinic located in the beautiful downtown core, staffed by a team of professionals who take the time to find the true root of your problem.

A physician’s referral is not required to access the physiotherapy and naturopathic services offered at Pinpoint.

Careful approach

We take care to restore, maintain, and maximize your overall health and well-being.

We focus on building strength, function, and movement through the rehabilitation of orthopaedic conditions, including many issues of the muscles, nerves, and bones.

Our team is skilled in many therapeutic techniques to assist and accelerate your recovery in a way that’s best for you.

Expert team

Our therapists have a broad spectrum of experience that our entire team draws upon.

The Physios at Pinpoint have all worked in the hospital setting with medical and orthopaedic patients, and are skilled at progressing you at an appropriate pace through your recovery.

Our team members continue to expand and hone their skills, and are committed to integrating current research with expertise, client values, and available resources.

Generous appointments

We believe that effective therapy is built upon a combination of expertise, care, and time.

Our generous appointment slots give you one-on-one time to voice to your concerns, check your exercises, and reassess your progress.

This approach allows your therapist to effectively and quickly progress you to the point where you no longer need our services.

Book your treatment online today!

Browse Our Treatments

Introducing Our Team

Say hello to Pinpoint Physiotherapy & Health’s owner and two of our team members below. Head over to the Meet Our Team page to view bios for all of our staff.

Meet the Owner

Joe Box

Physical Therapist

Meet Joe
Featured Naturopathic Physician

Dr. Kelly Robertson

Naturopathic Physician

Meet Dr. Kelly
Featured Therapist

Martin Davies

Physical Therapist

Meet Martin

Wait, there’s more!

Click below to meet the rest of the team.

View All Bios

Looking for rates? Or info about insurance coverage?

Browse our Rates & Policies

New to physiotherapy? Wondering what you can expect?

View info For New Clients

“I had suffered with chronic hip and lower back pain for a very long time until I started treatment with Anna. I am now pain free with a greater range of motion.”

Review for Anna Kania by Allan W

View All Reviews

Frequently Asked Questions

  • What do physiotherapists do?

    Think of Physiotherapists as project managers for recovering from injuries. A good physio doesn’t just treat you or prescribe exercises but will understand and manage all aspects of your recovery. Physiotherapists combine in-depth knowledge of how the body works with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability.

  • When do I pay for treatments?

    The time of payment depends on the source of your funding.

    • if there is a cost borne by you it is usually due the same day as the appointment
    • we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions'
    • if, for example, you have a lawyer covering the cost of treatment, you may not be required to pay at all

  • Do I need a referral to see a physiotherapist?

    No. A doctor’s referral is not required to see a physical therapist in British Columbia. You may need a doctor’s referral to claim physiotherapy expenses on your extended benefits. Please check with your provider.

  • What do I need to use telehealth physiotherapy?

    Telehealth (aka virtual physiotherapy) requires that you have the following:

    • A relatively fast internet connection
    • A computer, tablet, or smartphone equipped with a camera, speakers, and a microphone

    To ensure your device is compatible with our telehealth system, please visit the system requirements page from our service provider Physitrack.

  • What is Pinpoint’s cancellation policy?

    Here’s what you need to know about cancelling or rescheduling:

    • provide 12 or more hours notice – no fee
    • provide less than 12 hours notice – 25% of the appointment cost
    • no-show, or provide less than 2 hours notice – 50% of the appointment cost

    To cancel or reschedule an appointment, you can:

    • contact us through this website
    • call our clinic at 250.591.3730
    • log in to our online booking portal and make changes there

    Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!

  • Does insurance cover physiotherapy treatments?

    Even though this is a common question, there isn’t a single answer. All insurance plans are different:

    • some extended health plans offer 100% coverage and unlimited sessions
    • other health plans give a set dollar amount to “spend” on physiotherapy each year
    • in general, it’s common for plans to cover $300 – $500 annually
    • we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions

    Remember, each plan varies. Some may require a Doctor’s referral or have other specific requirements, so it’s important that you get the details from your provider.

Have A Question?

View our FAQs page for more answers, or contact us directly for help.

Articles by Pinpoint

View All Articles

  • Article

    Understanding Your Pain

    Do you think having a better understanding of the nature and cause of your pain would help your recovery process?

    View Post
  • Article

    DOMS: delayed onset muscle soreness

    Build an understanding of why our muscles get sore and help mitigate the discomfort associated with soreness.

    View Post
  • Article

    Physical Activity

    Most people are aware that being physically active is an important part of maintaining good health. However, defining being physically active “enough” can feel challenging, especially if you are newly active, recovering from an illness or injury, or living with chronic pain. 

    View Post

Consider a career at Pinpoint

There are many benefits working at Pinpoint and choosing Nanaimo, BC as your home, and joining our team is sure to give you a great work/life balance.

Learn more on the careers section of this site.

View Careers Info

Box Physiotherapist Corp. Operating as Pinpoint Physiotherapy & Health

Website design & development by Richard the Brave

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