We make a point of providing exceptional healthcare

Here’s what you need to know about cancelling or rescheduling:

• provide 12 or more hours notice – no fee
• provide less than 12 hours notice – 25% of the appointment cost
• no-show, or provide less than 2 hours notice – 50% of the appointment cost

To cancel or reschedule an appointment, you can:

• contact us through this website
• call our clinic at 250.591.3730
• log in to our online booking portal and make changes there

Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!

Our rates vary depending on which treatment you require. Please see our Rates page for full details.

Yes. We direct bill to Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC for telehealth treatments.

Telehealth (aka virtual physiotherapy) requires that you have the following:

• A relatively fast internet connection
  
• A computer, tablet, or smartphone equipped with a camera, speakers, and a microphone

To ensure your device is compatible with our telehealth system, please visit the system requirements page from our service provider Physitrack.

Yes. Physiotherapy in British Columbia is primarily a privately paid service, and the most common source of payment is through any extended benefits you might have through your work. If you do not have extended benefits you pay for the services directly out of pocket.

There is funding for specific groups like RCMP members, Veterans, and those injured in car or workplace accidents. Some individuals qualify for a reduced rate, partially funded by the government, but you will need to provide your birthdate and BC Services Card (CareCard) number for us to check on this.