We make a point of providing exceptional healthcare

Yes, the acupuncture needles used for your treatment are single use , sterile needles. Our therapists are trained and certified by Acupuncture Canada or an equivalent organization.

Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you 50% of the appointment cost if you simply don’t show up for a scheduled session, so call 250.591.3730 in advance if you can’t make it.

Clients seeking physiotherapy services after a motor vehicle accident do not pay any assessment fees if the treatment is ICBC-approved. However, the patient will pay $10 for subsequent sessions.

• you will require a claim number and approval from ICBC
• clients without a claim number will be charged our normal rate
• remember to bring your Care Card to your appointment

No, physiotherapy services in BC are not subject to GST or PST.

Even though this is a common question, there isn’t a single answer. All insurance plans are different:

• some extended health plans offer 100% coverage and unlimited sessions
• other health plans give a set dollar amount to “spend” on physiotherapy each year
• in general, it’s common for plans to cover $300 – $500 annually
• we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions

Remember, each plan varies. Some may require a Doctor’s referral or have other specific requirements, so it’s important that you get the details from your provider.