We make a point of providing exceptional healthcare

On the first day we will assess your condition, educate you, and usually get started on treatment. Your assessment may include health history, evaluation of pain and movement patterns, strength, joint range of motion, reflexes, sensation, etc. Based on this assessment, your physiotherapist will establish a diagnosis and discuss your prognosis. They will work in partnership with you to develop an individualized treatment program. Expect your physiotherapist to guide you in performing therapeutic exercises in between appointments. Your progress will be monitored at follow-up visits and your physiotherapist may adjust your treatment according to changes in your body.

For more details, please see our For New Patients page.

Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you 50% of the appointment cost if you simply don’t show up for a scheduled session, so call 250.591.3730 in advance if you can’t make it.

Clients seeking physiotherapy services after a motor vehicle accident do not pay any assessment fees if the treatment is ICBC-approved. However, the patient will pay $10 for subsequent sessions.

• you will require a claim number and approval from ICBC
• clients without a claim number will be charged our normal rate
• remember to bring your Care Card to your appointment

Pinpoint Physiotherapy accepts the following types of payment:

• Visa
• MasterCard
• Debit
• Cash
• Cheque (returned cheques subject to NSF charge)
• Direct billing of many Law Offices
• Direct billing of most extended medical plans (including Manulife, Greenshield, Sun Life, Medavie Blue Cross, etc.)

Unfortunately, no. We keep looking, but so far have not found any Federal or Provincial programs we can access that provide private physiotherapy services to First Nations people. It is possible that your individual band might provide you with coverage. For us to check we would need policy information from you. This would be your insurance company (such as Blue Cross) and your policy number and identification number. Please check with your band office for this information if you don’t have it.

Often Indigenous peoples do qualify for a small discount partially funded by MSP. To check on this benefit, the reception staff requires your birthdate and your Personal Health Number (PHN) which is found on your BC Services Card (aka CareCard).