Standard Physiotherapy
For the majority of Pinpoint's physiotherapy treatments, including telehealth.
- Length Cost
- Initial Assessment 45 min $130
- Standard Session 30 min $90
- Mini Session 15 min $60
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Myofascial Release Treatment
60 min
$180
Not offered by all practitioners. Must be seen for an assessment first.
Pelvic Floor Physiotherapy
For pelvic floor physiotherapy services.
- Length Cost
- Initial Assessment 60 min $180
- Standard Session 45 min $135
- Shorter Session 30 min $100
Shockwave Physiotherapy
For shockwave physiotherapy services.
- Length Cost
- Initial Assessment 45 min $145
- Standard Session 30 min $120
- Mini Session 15 min $90
TMD Physiotherapy
For temporomandibular joint dysfunction sessions.
- Length Cost
- Initial Assessment 45 min $145
- Regular Session 30 min $100
Naturopathic Medicine
For naturopathic sessions and injection therapies. Please refer to the ‘Add-on Pricing’ table for details on the additional costs for injectable therapies.
- Length Cost
- Initial Assessment (Long) 60 min $180
- Initial Assessment (Standard) 45 min $135
- Injection Screening Appointment 30 min $90
- Standard Session 30 min $90
- Check-In Session 15 min $60
- Supplements NA Varies-contact Reception
- Lab Tests NA Varies-Contact Reception
Add-on Pricing for Injectable Therapies (Click to View)
These fees are charged in addition to the normal visit cost to cover the cost of the supplies and service.
NSAID
- Toradol $45
Perineural
- Small $50
- Large $55
PRP (Arthrex)
- 1 Target $700
- 2 Target $1000
B12
- $25
Steroid
- Full Dose $65
- Low Dose $55
- Trispan Full Dose $120
Prolotherapy
- Small Joint $80
- Medium Joint $90
- Large Joint $100
Hyaluronic Acid
- DUROLANE $580
- DUROLANE w/ Kenolog $610
- CINGAL $650
- SportVis $420
Myofacial (Trigger Point)
- Toradol, Ropivicane $55
- Lidocane $55
Discounts & Claims
Rates and discounts for approved claims and specific groups.
- Length Cost
-
MSP Supplementary Benefits
Any
$40 off
$40 discount applied to any Physio or ND treatment
-
WorkSafe BC
Varies
No cost
On approved work-related injury claims; restrictions may apply
-
RCMP or Veterans Affairs Canada
Varies
No cost
Some restrictions may apply; please inquire for details
-
ICBC Claim
Varies
No cost
On approved motor vehicle accident related injury claims; restrictions may apply
Policies & Payment FAQs
Learn about Pinpoint’s policies, payment details, and how your appointment may be covered by your extended health benefits.
-
What is Pinpoint’s cancellation policy?
Here’s what you need to know about cancelling or rescheduling:
- provide 12 or more hours notice – no fee
- provide less than 12 hours notice – $20 fee
- no-show, or provide less than 2 hours notice – $40 fee
To cancel or reschedule an appointment, you can:
- contact us through this website
- call our clinic at 250.591.3730
- log in to our online booking portal and make changes there
Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!
-
What if I don’t show up for a session?
Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you a $40 fee if you simply don’t show up for a scheduled session, so call 250.591.3730 in advance if you can’t make it.
-
Does insurance cover physiotherapy treatments?
Even though this is a common question, there isn’t a single answer. All insurance plans are different:
- some extended health plans offer 100% coverage and unlimited sessions
- other health plans give a set dollar amount to “spend” on physiotherapy each year
- in general, it’s common for plans to cover $300 – $500 annually
- we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions
Remember, each plan varies. Some may require a Doctor’s referral or have other specific requirements, so it’s important that you get the details from your provider.
-
When do I pay for treatments?
The time of payment depends on the source of your funding.
- if there is a cost borne by you it is usually due the same day as the appointment
- we offer direct billing to 3rd-party insurers, so feel free to call the clinic at 250.591.3730 if you have further questions'
- if, for example, you have a lawyer covering the cost of treatment, you may not be required to pay at all
-
Do I pay if the session is for an ICBC claim?
Clients seeking physiotherapy services after a motor vehicle accident do not pay any fees if the treatment is ICBC-approved.
- you will require a claim number and approval from ICBC
- clients without a claim number will be charged our normal rate
- remember to bring your Care Card to your appointment
-
What if I have MSP Supplementary Benefits?
Clients qualifying for MSP Supplementary Benefits will receive $40.00 off the total cost of any assessment or treatment.
Remember to bring your Care Card to your appointment!
-
Do RCMP members and Veterans receive special rates?
Pinpoint will bill services directly to Medavie Blue Cross. No charges apply.
-
Are physiotherapy treatments taxable?
No, physiotherapy services in BC are not subject to GST or PST.
-
Does my insurance cover telehealth physiotherapy?
Currently, Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC cover part, or all, of the cost of telehealth appointments. The specific amount of coverage you are entitled to will be outlined in your benefits package. We advise clients to check with your insurance provider directly, as the list is continually expanding.
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Do you offer direct billing for telehealth treatments?
Yes. We direct bill to Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC for telehealth treatments.
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When are telehealth appointments available?
Physiotherapists are available for telehealth appointments during our normal clinic hours, Monday to Friday from 7am - 7pm. Book in whenever is convenient for you!
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Is naturopathic care covered by my insurance?
It depends on your plan. Naturopathic care is covered, to a degree, by many extended health care plans. MSP does not cover naturopathic services.
Have A Question?
View our FAQs page for more answers, or contact us directly for help.
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