250.591.3730 | 161 Selby Street, Nanaimo, BCBook An Appointment
For answers to common questions about our policies and physiotherapy in general, check below. If you still have questions, please contact us.
Here’s what you need to know about cancelling or rescheduling:
To cancel or reschedule an appointment, you can:
Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you a $40 fee if you simply don’t show up for a scheduled session, so call (250) 591-3730 in advance if you can’t make it.
Our clinic is located in downtown Nanaimo, at 161 Selby Street. You can find a map (and clinic hours) on our contact page.
Wear something that provides us with easy access to the part of your body that you want help with. Your safest bet is to bring a loose pair of shorts (and ladies should bring a tank-top that shows off the shoulder blade area), no matter what you are being seen for. We have spare shorts and T-shirts for people who forget, but we can’t guarantee that you will like the colour!
No. A doctor’s referral is not required to see a physical therapist in British Columbia.
Our convenient downtown Nanaimo location (161 Selby Street) allows us to service clients from all across Vancouver Island, the Lower Mainland, and the surrounding Gulf Islands. The bulk of our physio clients reside in Nanaimo (or surrounding regions such as Cedar, Lantzville, and Nanoose Bay), though we often see clients travel from Duncan, Parksville, Courtenay, Campbell River, and even Gabriola Island and Protection Island for our services.
Your first assessment is $85 and subsequent visits are $65. Partial MSP coverage may drop the rate to $40, and if you have an ICBC claim it will only cost $30. If you have extended medical, it may cost you nothing. Learn more on the rates page.
Pinpoint doesn’t offer Massage Therapy, but we do recommend the fine staff at Knead Registered Massage Therapy. You can find more information about their services at www.kneadtherapy.ca.
As primary health care professionals, physiotherapists combine in-depth knowledge of how the body works with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability. (source: Canadian Physiotherapy Association)
A physiotherapist’s goal is to restore, maintain and maximize your strength, function, movement and overall well-being. (source: Canadian Physiotherapy Association)
Physiotherapists prescribe personalized therapeutic exercises, and provide essential education about the body, what keeps it from moving well, how to restore mobility and independence, and how to avoid or prevent bodily harm. (source: Canadian Physiotherapy Association)
Prior to entering practice, physiotherapists must graduate with an entry-level Master’s degree from a physical therapy education program at one of 14 accredited Canadian universities. (source: Canadian Physiotherapy Association)
According to the Canadian Physiotherapy Association, your treatment will begin with an extensive assessment that may include health history, evaluation of pain and movement patterns, strength, joint range of motion, reflexes, sensation, and heart and lung function. Based on this assessment, your physiotherapist will establish a diagnosis and work in partnership with you to develop an individualized treatment program and prognosis. Expect your physiotherapist to guide you in performing therapeutic exercises in between appointments. Your progress will be monitored at follow-up visits and your physiotherapist may adjust your treatment according to changes in your body. For more details, please see our new patients page.
Your treatment plan will involve education, exercise, and manual therapy components. Depending on your condition, this may include mobilization, manual therapy, work hardening, techniques and modalities to reduce pain, acupuncture, corrective techniques to improve heart and lung function and cardiac conditioning, demonstration of therapeutic exercise, and education about your condition, treatment plan and prognosis for getting better. (source: Canadian Physiotherapy Association)
We welcome you to contact us at any time with your questions, suggestions, or comments. Phone during clinic hours at (250) 591-3730 or email us at any time using our contact form.
One of Joe’s greatest strengths is that he individualizes patient treatment - psyche and physical - recognizing that everyone is different, and that for some of us, total rest is not an option. The last two years have been a journey that I have never felt alone on. Each milestone always felt shared, and any setback was greeted with support and solutions.