Frequently Asked Questions

For answers to common questions about our policies and physiotherapy in general, check below. If you still have questions, please contact us.

General Questions

What is Pinpoint’s cancellation policy?

Here’s what you need to know about cancelling or rescheduling:

  • provide 12 or more hours notice – no fee
  • provide less than 12 hours notice – $20 fee
  • no-show, or provide less than 2 hours notice – $40 fee

To cancel or reschedule an appointment, you can:

What if I don’t show up for a session?

Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you a $40 fee if you simply don’t show up for a scheduled session, so call (250) 591-3730 in advance if you can’t make it.

Where is Pinpoint Physiotherapy located?

Our clinic is located in downtown Nanaimo, at 161 Selby Street. You can find a map (and clinic hours) on our contact page.

What should I wear to my appointment?

Wear something that provides us with easy access to the part of your body that you want help with. Your safest bet is to bring a loose pair of shorts (and ladies should bring a tank-top that shows off the shoulder blade area), no matter what you are being seen for. We have spare shorts and T-shirts for people who forget, but we can’t guarantee that you will like the colour!

Do I need a referral to see a physiotherapist?

No. A doctor’s referral is not required to see a physical therapist in British Columbia.

What areas does Pinpoint Physiotherapy service?

Our convenient downtown Nanaimo location (161 Selby Street) allows us to service clients from all across Vancouver Island, the Lower Mainland, and the surrounding Gulf Islands. The bulk of our physio clients reside in Nanaimo (or surrounding regions such as Cedar, Lantzville, and Nanoose Bay), though we often see clients travel from Duncan, Parksville, Courtenay, Campbell River, and even Gabriola Island and Protection Island for our services.

How much does physiotherapy cost?

Your first assessment is $85 and subsequent visits are $65. Partial MSP coverage may drop the rate to $40, and if you have an ICBC claim it will only cost $30. If you have extended medical, it may cost you nothing. Learn more on the rates page.

Do you offer Massage Therapy services?

Pinpoint doesn’t offer Massage Therapy, but we do recommend the fine staff at Knead Registered Massage Therapy. You can find more information about their services at

Physiotherapy Questions

What do physiotherapists do?

As primary health care professionals, physiotherapists combine in-depth knowledge of how the body works with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability. (source: Canadian Physiotherapy Association)

What is the goal of physiotherapy?

A physiotherapist’s goal is to restore, maintain and maximize your strength, function, movement and overall well-being. (source: Canadian Physiotherapy Association)

How do physiotherapists achieve this goal?

Physiotherapists prescribe personalized therapeutic exercises, and provide essential education about the body, what keeps it from moving well, how to restore mobility and independence, and how to avoid or prevent bodily harm. (source: Canadian Physiotherapy Association)

What education do physiotherapists have?

Prior to entering practice, physiotherapists must graduate with an entry-level Master’s degree from a physical therapy education program at one of 14 accredited Canadian universities. (source: Canadian Physiotherapy Association)

What can I expect at the first physiotherapy appointment?

According to the Canadian Physiotherapy Association, your treatment will begin with an extensive assessment that may include health history, evaluation of pain and movement patterns, strength, joint range of motion, reflexes, sensation, and heart and lung function. Based on this assessment, your physiotherapist will establish a diagnosis and work in partnership with you to develop an individualized treatment program and prognosis. Expect your physiotherapist to guide you in performing therapeutic exercises in between appointments. Your progress will be monitored at follow-up visits and your physiotherapist may adjust your treatment according to changes in your body. For more details, please see our new patients page.

What techniques do physiotherapists use?

Your treatment plan will involve education, exercise, and manual therapy components. Depending on your condition, this may include mobilization, manual therapy, work hardening, techniques and modalities to reduce pain, acupuncture, corrective techniques to improve heart and lung function and cardiac conditioning, demonstration of therapeutic exercise, and education about your condition, treatment plan and prognosis for getting better. (source: Canadian Physiotherapy Association)

Any other questions?

We welcome you to contact us at any time with your questions, suggestions, or comments. Phone during clinic hours at (250) 591-3730 or email us at any time using our contact form.

Testimonial for Pinpoint Physiotherapy

...considerate, knowledgable, and easy to work with. I am well on my way to 100%. Great place, wonderful people.


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